TIEN CHIU
EXPERTISE
· Two years product management experience, in interactive TV and e-commerce/social networking.
· Nine years project management experience, in wireless, interactive TV, and ecommerce/social networking
· Market and competitive analysis; Caltech degree in mathematics
· Design and implementation of software development lifecycle, disciplined processes
· Certified PMP (Project Management Professional) by the PMI Institute
EXPERIENCE
Balsam Hill,
Product Manager
Designing and building new affiliate marketing/coupon website for an
artificial Christmas tree manufacturer.
·
Performing market research, competitive
analysis, user interface design, feature prioritization, and writing
requirements for Balsam Hill’s new coupon website.
·
Researching appropriate technologies,
developing time and cost estimates, locating resources for QA and development,
writing project plan, and planning launch and support strategies for coupon
website.
Wallop
Technologies,
Senior
Program/Product Manager
· Researched competitive offerings, analyzed market requirements for a social networking startup.
· With two other program managers, designed UI and wrote prototype for new product, using ActionScript 3.0, Flash CS3, and Flex Builder 2.0.
Adobe
Systems,
Senior
Program Manager
Directed development and deployment work for Flash Lite, a smaller version
of Flash designed for cell phones and other handheld devices.
.
·
Drove development and release of Flash Lite 2.1,
including management of teams in
· Directed first-ever deployment of Flash Lite on Qualcomm’s BREW platform
· Helped establish processes and milestone checkpoints for the entire Flash Lite development lifecycle, from initial concept to deployment and handset certification.
Openwave,
Principal
Program Manager
Ran Client Custom Development group for a major wireless software company; managed Professional Services projects.
·
Managed UI customization project for European
handset manufacturer, with resources in
· Developed relationships with functional managers, sales force, and server group to locate, sell, and resource custom development projects
· Evaluated project proposals; created and maintained sales funnel; provided quotes and wrote SOWs.
Author 2003-2004
Proposed, marketed, and writing a book about AIDS Lifecycle:
·
Surveyed market, identified similar offerings,
and determined probable sales figures for a coffee-table, mass-market book
about AIDS Lifecycle, a 585-mile, 7-day cycling fundraiser from
· Developed and pitched book proposal to AIDS Lifecycle executives. Negotiated access to full photo and video library, media access during AIDS Lifecycle 3, co-marketing plans.
Established infrastructure for
disciplined project management; introduced software development process to a
highly chaotic, process-resistant culture.
·
Designed and
deployed system-wide, Web-based project tracking system, driving migration of
scattered project information into single unified Website. Gave executives their first transparent
access to project information.
·
Established
consistent project methodology for the first time in the company’s
history. Analyzed development processes;
introduced software development lifecycle and basic project milestones. Built influence network throughout company to
ensure changes would be accepted.
·
Developed
executive project dashboard, establishing clear project accountability. Created automated, at-a-glance executive
reports summarizing project status and issues, using information taken directly
from project team’s working notes, with links to drill-down information. COO delighted by instant access to
summary and detailed information.
· Segmented, analyzed, and targeted specific viewer markets for interactive TV games.
· Monitored industry and market trends, emerging technologies with an eye to competitive advantage.
· Created product roadmap; developed strategies for game development, support, and branding.
· Wrote datasheets, whitepapers, and other collateral for game offerings.
· Helped Sales close platform contracts with Comcast, AT&T-HITS, and Cox.
· Designed and built database for competitive analysis of North American cable market.
Built an engineering project management team to develop, customize, and deploy e-commerce solutions for digital media providers:
·
Recruited,
trained, and mentored team of five project managers.
·
Developed
and deployed an e-commerce store platform and digital rights management
solution.
·
Designed and
delivered new physical media ordering system two weeks ahead of schedule, with
zero downtime and no shipment errors in the first three months of operation.
·
Implemented
fraud screening system to reduce credit card fraud, resulting in 30% drop in
chargebacks.
·
Wrote
functional specs, drove design, development, and deployment of multiple
concurrent projects (1-3 developers, 2-8
week duration).
·
Worked
directly with Macromedia, Electronic Arts, and other digital media clients to
ensure their e-commerce systems and upgrades were implemented smoothly.
· After termination of previous project manager, took over Aspect Network Router 1.0, a redundant, mission-critical pre-call router with a $4+ million budget and projected first-year revenues of $25 million. Project was 1 year behind schedule and slipping almost day for day; team members were fighting publicly.
· Revised unrealistic schedule and feature content; obtained executive and team buy-in on new feature set/delivery dates.
· Improved team productivity, eliminated absenteeism, public fights, refusal to attend meetings. Ended personality conflicts by resolving issues promptly, brokering agreements between entrenched functional areas, and escalating to management where needed. Rebuilt trust with project team.
· Instituted weekly meetings to manage dependencies with two other projects; coached those project managers through their own project management issues.
· After turnaround and other Aspect successes, was offered a Program Director position, managing Network Router and its two related projects.
·
Directed all aspects of development, testing,
and alpha/beta deployment for Aspect Workflow Server 1.0, a computer telephony
integration product with $4 million budget and projected first-year revenues of
$5 million.
EDUCATION
B.S. Mathematics, California Institute of
Technology (Caltech)